Customer Support
Keep the availability of your machines at a constant high: With remote services, you benefit from different functions that can be controlled remotely and can therefore be maintained without having someone be on site. Whether this means tackling technical faults or guiding you through a problem – our service experts from all over the world are there for you.
SafanDarley helpdesk
The scope of services at a glance
Remote diagnostics of malfunction causes and the identification of optimization potential
Remote malfunction elimination and increase in efficiency for your machine or laser system
Development of detailed error descriptions and long-term analyses
Software and firmware updates for your machine performance and IT security
Interface analyses and security-relevant function checks
Specific and individual instructions during problems and after malfunctions
Ask a service
question to
SafanDarley
Field Service
Highly qualified service experts
SafanDarley service engineers across the globe complete standardized further training.
Rapid support
Rapid diagnostics and reaction times as a result of our global standardized communication system period.
There is no "impossible"
With our global escalation management system, we resolve tricky cases for you in next to no time.
More than
65%
service cases resolved without
an on-site service mission
More than
90
service Engineers
covering North America
Remote Support
Quick and efficient help
Remote access, fault diagnosis, and troubleshooting via remote access to your system.
Online error correction
Following remote diagnostics, an on-site service call is often not required.
Most recent security standards
The convenient connection is secured according to the most up-to-date security standards.
First-rate support
Highly trained and experienced technical specialists are here for you.
The principle of remote support
Start
You initiate the connection generation from your user interface with one click.
Secure connection
With integrated machine hardware and a firewall in your company network, your connection is made secure.
Virtual PC
A virtual PC is generated especially for this session, and the secure communication is made through it.
Access
You give the SafanDarley specialists permission to access the user interface of the machine.
Full transparency
At your user interface, you can follow along with every step during the diagnostics and problem solving.
Complete deletion
The virtual PC generated for this particular session is deleted when it is over, after the problem has been solved.
Parts
97% of all parts requests delivered promptly from our USA warehouse
While our machines are known for their high-quality standards and reliability, we still have occasions where we need to respond quickly with parts and service. The SafanDarley North America office manages a large inventory that allows us to respond quickly for our customers should a failure occur. We are proud that we have been able to provide prompt parts deliveries from our inventory in Waukesha, Wisconsin for 97% of the requests for the past 3 years.
Contact out Parts Team
Questions about service parts can be sent to us.parts@safandarley.com
Regular inspection and preventive maintenance
SafanDarley offers various options for regular inspection and preventive maintenance. The SafanDarley Service Plan ensures optimum operating reliability through, among other things, annual inspection of machines, recalibration to the original specifications and preventive maintenance: the smartest and cheapest way of preventing unplanned downtime.Â
Contact
SafanDarley North America LLC
N7 W23750 Bluemound Road Suite 200
Waukesha, WI 53188
USA